2019 Reservation/Cancellation Policy
Reservations can be made up to two weeks prior to the sail date, for certain trips earlier than two weeks. When you make a reservation online, over the phone, or in person we take a credit card to hold your reservation for the total cost of your trip. Your credit card will be charged in the morning on the day of your trip prior to your arrival. If you have any discounts, gift certificates, or vouchers you must use them at the time of booking. We cannot apply them to a reservation that has already been completed. If on the day of your trip your credit card returns in an error (declined, insufficient funds,etc.) we will attempt to contact you to get a working credit card number. If we cannot get in touch with you we will cancel your reservation, so please be sure to give us a phone number we can reach you at on the day of the sail.
We have a 72-hour cancellation policy. You can cancel up to 72 hours prior to sail time without any penalty. If you cancel after 72 hours we will charge your card for the full value due on your reservation.
If the Captain cancels, we will issue a full refund to your original form of payment within 24 hours. Depending on your credit card service, it can take 5-10 days for the refund to post.
There are instances where we have a longer than 72-hour cancellation window. If this is the case, it will be stated in the description of the trip and that will take precedence over the 72-hour requirement.